Support

Getting Help

If you encounter an issue with TaoApp Wallet:

• Documentation - browse the wallet documentation for usage guides and technical details
• Bug reports - email privacy@latent.to with reproduction steps
• Security issues - see our Security Policy for responsible disclosure

Reporting a Bug

Please send bug reports to privacy@latent.to.

When filing a bug report, include:

1. Extension version (Settings > About)
2. Browser name and version
3. Steps to reproduce the issue
4. Expected vs actual behavior
5. Console errors (if applicable)

Never share your seed phrase, private keys, or wallet backup files in a bug report.

Security Issues

For security vulnerabilities, do not report them through public channels. See our Security Policy for responsible disclosure instructions.

FAQ

Q: I forgot my password. Can you recover it? A: No. TaoApp Wallet is non-custodial - we do not have access to your password or keys. If you have your seed phrase, you can reset the wallet and re-import your accounts.

Q: Can I use TaoApp Wallet on Firefox? A: TaoApp Wallet currently supports Chromium-based browsers only (Chrome, Brave, Edge).

Q: Where is my data stored? A: All data is stored locally in your browser. Price lookups use the CoinGecko API - see our Privacy Policy for details.